Terms of Service

Last updated: September 2024

1. About Sly Treasury

Sly Treasury Ltd ("we", "us", or "the Company") is a limited company registered in England and Wales (Company Number: 12345678) with its registered office at 10 Gleddoch Rd, Glasgow G52 4BD.

We are authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number [FRN]. We are bound by the FCA's rules and regulations, which are available at handbook.fca.org.uk.

2. Services Provided

We provide independent financial advice and services including:

• Investment planning and portfolio management
• Pension advice and retirement planning
• Mortgage and protection advice
• Tax planning and estate planning services
• Insurance and risk management advice
• General financial planning consultations

All advice is provided on an independent basis. We assess products from the whole market and recommend solutions based on your individual circumstances and objectives.

3. Client Categorisation

Under FCA rules, we are required to categorise our clients. Unless otherwise notified, you will be categorised as a "Retail Client," which provides you with the highest level of regulatory protection.

If you believe you should be categorised differently, please contact us to discuss this further.

4. Our Service Standards

Initial Consultation

• We offer an initial consultation to understand your needs
• We will explain our services and fees clearly
• No obligation to proceed after initial meeting

Suitability Assessment

• We conduct thorough fact-finding to understand your circumstances
• We assess your financial objectives, risk tolerance, and capacity for loss
• All recommendations are documented with clear rationale

Ongoing Service

• Regular reviews of your financial arrangements
• Updates on market conditions and regulatory changes
• Ongoing support and guidance

5. Fees and Charges

Initial Advice Fees

Our initial advice fees are:

• Comprehensive financial planning: £1,500 - £3,000
• Investment advice: £1,000 - £2,500
• Pension advice: £1,500 - £2,500
• Mortgage advice: £500 - £1,000

Ongoing Fees

For ongoing portfolio management and advice:

• Annual management fee: 0.75% - 1.25% of assets under management
• Minimum annual fee: £750
• Fee collected quarterly in advance

Additional Services

• Ad-hoc reviews: £150 per hour
• Complex tax planning: £200 per hour
• Estate planning: £250 per hour

All fees are clearly disclosed before any work commences. VAT is charged where applicable.

6. Payment Terms

• Initial fees are payable before advice is provided
• Ongoing fees are collected quarterly in advance
• Payment can be made by bank transfer, cheque, or direct debit
• Late payment may result in service suspension
• Outstanding fees may be recovered through legal action

7. Your Responsibilities

As our client, you agree to:

• Provide complete and accurate information about your circumstances
• Inform us promptly of any material changes to your situation
• Read all documentation provided and ask questions if unclear
• Make your own decision about whether to act on our recommendations
• Pay fees and charges as agreed
• Keep us informed of changes to your contact details

8. Investment Risks

Specific risks include:

• Market Risk: Investment values can fluctuate due to market conditions
• Currency Risk: International investments subject to exchange rate fluctuations
• Inflation Risk: Returns may not keep pace with inflation
• Liquidity Risk: Some investments may be difficult to sell quickly
• Credit Risk: Bond issuers may default on payments

9. Regulatory Protection

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS, which protects eligible clients if we become insolvent:

• Advice and arranging: 100% of first £85,000
• Investment management: 100% of first £85,000
• Insurance: 100% of first £2,560 and 90% of remainder

Professional Indemnity Insurance

We maintain professional indemnity insurance of £1,000,000 to protect clients against losses arising from our negligence.

10. Complaints Procedure

If you are dissatisfied with our service:

1. Contact us immediately to discuss the issue
2. We will investigate and respond within 8 weeks
3. If unresolved, you may refer the matter to the Financial Ombudsman Service

11. Data Protection

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. Your personal information will be treated confidentially and used only for the purposes of providing financial services.

12. Termination of Services

Termination by You

You may terminate our services at any time by giving written notice. You remain liable for:

• All fees incurred up to termination date
• Any outstanding charges or expenses
• Ongoing product charges where applicable

Termination by Us

We may terminate our services by giving 30 days' written notice, or immediately if:

• You fail to pay fees when due
• You provide false or misleading information
• We can no longer provide suitable advice
• Required by regulatory authorities

13. Limitation of Liability

Our liability to you is limited to:

• Direct losses arising from our negligence or breach of contract
• The level of our professional indemnity insurance cover
• We exclude liability for consequential or indirect losses
• We are not liable for losses arising from market movements

14. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or system failures.

15. General Provisions

Entire Agreement

These terms, together with our client agreement and any specific service agreements, constitute the entire agreement between us.

Governing Law

These terms are governed by English law and subject to the jurisdiction of English courts.

Amendments

We may update these terms from time to time. Material changes will be communicated in writing with 30 days' notice.

Severability

If any provision is found to be unenforceable, the remaining provisions shall continue in full force.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

17. Acceptance

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.